Billing Terms and Conditions

This Payment Policy explains how payments are processed when shopping at Vozenda.

1. Accepted Payment Methods

At Vozenda, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

– American Express
– Apple Pay
– Diners Club
– Discover
– Google Pay
– Mastercard
– Visa

All payments are processed in British Pounds (GBP).

2. Payment Processing

• Payment must be completed at the time of checkout.
• Orders are not prepared or shipped until full payment is received.
• If your payment fails or is declined, the order will not be confirmed.
• Vozenda does not store card or banking details—payments are handled securely by our payment providers.

3. Pricing & Currency

• All prices displayed on vozenda.com are in British Pounds (GBP).
• Prices may change without prior notice.
• All prices include applicable UK VAT.
• Standard UK shipping is free on all orders.

4. Secure Payment Processing

To ensure safe and secure transactions:

• Vozenda uses SSL encryption across the entire website.
• All payments are processed via trusted and PCI-compliant payment gateways.
• We never store your card details or raw payment information on our servers.

5. Refunds & Chargebacks

• Refunds are issued in accordance with our Return and Refund Policy.
• If you encounter a billing error or unauthorised charge, please contact us first at support@vozenda.com so we can resolve the issue promptly.
• Initiating a chargeback without contacting us may delay or complicate the resolution process.

6. Fraud Prevention

To protect our customers:

• Vozenda reserves the right to cancel or place a hold on any order suspected of fraud or unauthorised activity.
• Additional verification may be required for high-value or unusual orders.

7. Legal Compliance

This Payment Policy is governed by the laws of England and Wales, and customers are protected by all applicable UK consumer rights concerning online purchases.

BHECOMMERCE LTD is registered in England and Wales under company number 16235201.

8. Contact Us

Address: 27 West Street, Brigg, DN20 9AS, United Kingdom
Email: support@vozenda.com
Phone: +447474762285

Vozenda is operated by BHECOMMERCE LTD.
Company Name: BHECOMMERCE LTD
Company Number: 16235201

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within 1–2 business days.