Frequently Asked Questions

Your guide to delivery, returns, orders, and customer support across the United Kingdom.

1. Shipping & Delivery

How long does delivery take?

All orders are dispatched from our UK warehouse.

• Processing time: 1–3 business days
• Shipping time: 6–8 business days
• Total estimated delivery: 7–10 business days from the date of purchase

Delivery times may vary slightly during holidays or peak periods.

Do you offer free shipping?

Yes — free standard shipping is available on all UK orders.

Which courier do you use?

We work with Royal Mail, EVRi, and other trusted UK couriers.

How can I track my order?

Once your order ships, you’ll receive an email containing your tracking number.
Use our Track Order page to follow the status of your parcel.

Will my order arrive in one package?

Most orders arrive together.
However, some items may ship separately depending on availability.

2. Orders & Cancellations

Can I cancel my order?

Yes — orders can be cancelled within 24 hours of purchase.
Please contact us as soon as possible.

Can I change my shipping address after placing an order?

Address changes are possible only before your order has been dispatched.
If you need to update your address, please reach out immediately.

3. Returns, Refunds & Exchanges

What is your return policy?

Vozenda offers a 30-day return period starting from the day your order is delivered.

To be eligible for a return:
• Items must be unused and in original condition
• Items must include all original packaging and accessories

How do I return an item?

Email support@vozenda.com to begin your return.
We will provide instructions and the return address.
We recommend using a trackable shipping service.

Who pays for return shipping?

• Faulty, damaged, or incorrect items: Vozenda covers return shipping
• Voluntary returns: Customers are responsible for return postage

How much is the restock fee?

We do not charge a restocking fee.

When will I receive my refund?

Refunds are processed within 5–10 business days after we receive and inspect your return.
Your bank or card provider may require additional time.

Do you offer exchanges?

Yes — exchanges follow the same process as returns.
Once approved, we will ship your replacement item.

4. Product Issues & Guarantees

What if I receive a damaged or incorrect item?

Please notify us within 7 days of delivery at support@vozenda.com.
We will arrange a replacement or refund.

Do your products come with a warranty?

All purchases are protected under UK consumer rights, ensuring support if an item is faulty or not as described.

5. General Information

Where is Vozenda located?

Vozenda is a UK-based online retailer, operated by CC SUPPLIES (A&H SALES) LTD.

Do you have a physical store?

No — we operate exclusively online to offer competitive pricing and fast delivery.

Can I place a bulk or wholesale order?

Yes — please contact our support team with your requirements.

6. Customer Support

How can I contact customer service?

Address: 74 High Street, Northallerton, DL7 8EG, United Kingdom.
Email: support@vozenda.com
Phone: +44 7782 201451

Vozenda is a trading name of CC SUPPLIES (A&H SALES) LTD.
Company Name: CC SUPPLIES (A&H SALES) LTD
Company Number: 15308125

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within 1–2 business days.